To
access all iCONN resources from outside the library or from
off-campus
Access to iCONN is restricted to Connecticut residents, and students and teachers in Connecticut schools and colleges.
| To access
the restricted public library and school library resources
from outside of the library: |
- You must have a Connecticut public library card
and be a Connecticut resident or a student or teacher
in a Connecticut school.
- If you do not have a library card, or your library
card number does not work, contact your local
Connecticut library.
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| To access
the restricted college library resources: |
- You must be a Connecticut college student or
faculty member.
- From off-campus, use your college library proxy
server or enter your college library card number.
To determine which method applies, check your college
listing in Access
From Off-Campus. For additional assistance,
contact your college
library.
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| When you click the "Try This!" button,
the system will look at your computer's IP (Internet) address to determine if you are in Connecticut. |
- If the system is able to determine that your IP address is from Connecticut,
you will proceed directly to the Keyword Search screen.
- If the system cannot determine that you are in Connecticut,
you will have to login with your library card number.
Note: When you log in using the "Try This!" button, you will not have access to your library's
"Request This Item" button if your library offers that service. To have access to this service, you must login
by entering your library card number.
For information about how iCONN uses your IP address and library card number, please
see the Privacy Policy.
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Browser Checklist for iCONN
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iCONN is best viewed with
Internet Explorer 5.5 (or higher) or Netscape 6.2 (or
higher). |
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- Note: Netscape 6.0 and 6.1 are not supported
by several iCONN databases.
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Cookies and Java Script must
be enabled. |
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Browser security must be set
to medium or medium/low. |
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Pop-up blockers must be disabled.
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- Check browser settings. This feature is usually
found under Tools > Options
- Check other software such as: Windows XP, Yahoo
Toolbar, Google Toolbar, Norton Internet Security,
etc.
- Disable blocker software such as: Pop-up Stopper,
Pop-up Defender, Pop-up Zapper, etc.
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AOL and SBC users may need
to use a third party browser |
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- Minimize the AOL or SBC browser and use the
recommended browsers stated above.
- Scroll down for other problems related to AOL
and SBC browsers
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Firewall
and Server Configuration:
Firewalls and proxy servers need to be
configured with the correct IP addresses or equivalent domain
names. For detailed information, go to: Firewall
and Server Configuration
Search Assistance
Help buttons are available from
search pages. These provide useful search tips and ways
to refine your search techniques. There are usually
support links from search pages too. The resource notes
located in iCONN’s portal search screen provide
links to vendor information and support.
If you need additional help, contact your librarian
or school media specialist. Provide as much detail as
possible about your question or problem, including: |
- Your name, email address and/or phone number
- The name of your library
- Where you were when the problem occurred (home,
school library, etc.)
- Your question or problem
- The name of the resource you were searching
- The complete error message, if any, that you received
(copy and paste if possible)
- The date and time of the problem
- The browser version you are using (Internet Explorer
5.0, Netscape 6.2, etc.)
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